Refund policy
Digital Products
All of our products are digital downloads (cross-stitch patterns) delivered electronically. Because of the nature of digital content, all sales are final.
No Returns or Refunds
Once a purchase is completed and the digital files have been delivered, we do not accept returns, exchanges, or offer refunds.
Exceptions
We want you to have a great experience! If you encounter any of the following issues, please contact us and we’ll be happy to help:
- You did not receive your download
- The file is corrupted or won’t open
- You received the wrong file
In these cases, we will ensure you receive the correct files or provide assistance to resolve the issue.
How to Contact Us
If you need help, please reach out to us at:
📧 Email: stitchscapepatterns@gmail.com
📩 Or via our contact form: https://stitchscapepatterns.com/pages/contact
📩 Direct message via messages on Shopify Store.
By completing a purchase, you agree to this Return & Refund Policy.